Return & Refund

Return, Refund, and Replacement Policy

1. Return Policy

We want you to be completely satisfied with your purchase. If you need to return a product, please follow these guidelines:

  • Return Request: You must raise a return request within 48 hours of receiving the product. Please provide us with a detailed reason for the return and any relevant photos or videos of the product if applicable.
  • Contacting Us: Our team will reach out to you via WhatsApp to assist with the return process. Please ensure that your contact information is accurate and up-to-date.
  • Product Condition: The item should be returned in its original packaging and in the same condition as when it was received.
  • Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part.
  • Refund Process: Once we receive and inspect the returned product, we will process your refund. The refund will be issued to the original payment method. Please note that it may take a few days for the refund to reflect in your account, depending on your bank or payment provider.

2. Refund Policy

  • Eligibility for Refund: To be eligible for a refund, the product must be returned within 7 days from the date of delivery. Refunds will only be processed after the product has been inspected and deemed eligible for a return.
  • Refund Timing: Refunds will be processed after the returned product has been inspected. The process may take up to 7 business days from the date of receiving the returned item.

3. Replacement Policy

If you receive a broken or defective product, please follow these steps for a replacement:

  • Complaint Reporting: Report the issue within 48 hours of receiving the product. Please provide clear photos and videos showing the defect or damage.
  • Replacement Request: After reviewing your complaint, we will arrange for a replacement if the product is confirmed to be defective or damaged. Our team will guide you through the replacement process.
  • Product Condition: The original defective or damaged product must be returned to us before a replacement is dispatched.
  • Shipping Costs: We will cover the cost of shipping for the replacement product if the issue is a result of our error.

Important Notes:

  • Non-Returnable Items: Certain items may not be eligible for return or refund due to hygiene reasons or other restrictions. Please check the product details before making a purchase.
  • Customer Support: For any questions or concerns regarding our return, refund, or replacement policies, please contact our customer support team.

Thank you for shopping with us!